Important Notice: Please be aware of local Duty and Tax responsibilities for customs regulations in your area. The DHL Express new system includes uploading documents of correct invoicing or extra customs documentation.
Please provide a mobile phone number and delivery address where someone will be present during business hours to sign for the receipt of your couriered package.
You may add "Leave at Door if nobody home" in you delivery address, however you are then responsible for the package, if you do not receive it.
IMPORTANT NOTICE: Extra delivery information
Your destination can require Unique Identification Numbers for release or delivery of your product that you must provide to us. If they are not provided they may affect delivery and may cause your product to be abandoned of which you will have to take responsibility and we are under no obligation to refund. This may be subject to change or regulatory requirements from New Zealand or your destination:
Unique Identification Numbers can include;
- Passport Number
- Social Security Number
- AADHAR Number
- PAN Card
- Unique Identification Number
Our internationally services are not sending to Russia, Ukraine or Belarus presently.
Delivery and Delivery Charges
We deliver world-wide to physical addresses. We do not deliver to Post Office boxes.
Please note that a signature is required for all Courier (DHL, NZ POST & CourierPost) deliveries. The couriered goods become the recipient’s property and responsibility once they have been signed for at the time of delivery, unless they are seized by overseas customs as it is your responsibility to ensure that the goods you purchase from us are allowed through your countries border patrol. If couriered goods are lost or damaged in transit, please contact us within 7 business days at Contact Form. We will use this delivery information to make a claim against our insurance (Note: claims outside the 7 day period may not be valid). We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
International Postal Service delivery may be chosen by you on low cost orders. Please NOTE that these orders are NOT tracked, and that the goods become the recipient's property and responsibility as soon as they leave our property.
Delivery lead time for products may vary. In most cases your order will ship the next business day after acceptance of your order and delivery of your couriered products should occur within 3 to 4 business days in most locations world wide. Delivery of International Postal Service items may take anywhere from 7 to 30 working days, or longer, and is NOT trackable. Delivery in New Zealand cities can vary. Normally expect 3-5 working days. However during times where the courier has more parcels (during Black Friday Sales or Christmas), or staff/ procedural issues such as covid pandemic please expect delivery delays. Give as much information for courier details to make sure your parcel is secure and hidden. You will receive an email with a tracking number that confirms that your order has been dispatched.
To ensure successful delivery of couriered items, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by logging into your account with us and viewing your order status and the tracking number which may be tracked with DHL Express Worldwide Courier (http://www.dhl.co.nz/) or CourierPost Courier (http://www.courierpost.co.nz/).
All Bravo Probiotics, Imuno and Seacare - TBL12 are extremely robust and stable and can easily withstand shipping and shipping delays. We recommend refrigeration upon delivery to lengthen the longevity and efficacy of these products.
NZ Eco Packaging requirements 2022. Styrofoam and certain plastics will be phased out. We will be complying with Clean Green NZ policies.
Bravo Probiotic Suppositories ingredients that include Bravo Probiotics and Cocoa Butter are highly robust and can withstand temperatures that may cause them, to melt. They are easy to remodel if softened or melted. Refrigerate the tub of protective cases to reform overnight and store in the refrigerator.
Under the Consumer Guarantees Act you are entitled to have faulty product repaired, replaced or refunded.
If you have received the wrong product, we apologize and you are more than welcome to an exchange.
We do not accept "change of mind" returns on food (dietary supplements) as we are unable to sell them again due to safety concerns (they were outside our chain of custody).
We do not accept "change of mind" returns on goods that benefit from refrigeration or freezing, as we are unable to sell them again as new.
Any returns accepted will attract a 20% restocking fee.