Please provide a delivery address where someone will be present during business hours to sign for the receipt of your couriered package.
You may add "Leave at Door if nobody home" in you delivery address, however you are then responsible for the package, if you do not receive it.
We deliver world-wide to physical addresses. We do not deliver to Post Office boxes.
Please note that a signature is required for all Courier (DHL & CourierPost) deliveries. The couriered goods become the recipient’s property and responsibility once they have been signed for at the time of delivery, unless they are seized by overseas customs as it is your responsibility to ensure that the goods you purchase from us are allowed through your countries border patrol. If couriered goods are lost or damaged in transit, please contact us within 7 business days at Contact Form. We will use this delivery information to make a claim against our insurance (Note: claims outside the 7 day period may not be valid). We will offer you the choice of a replacement or a full refund, once we have received confirmation from our courier company that delivery was not successful.
Note: Due to our FDA compliant labeling, we guarantee delivery of couriered goods to the USA, and with no customs charges.
International Postal Service delivery may be chosen by you on low cost orders. Please NOTE that these orders are NOT tracked, and that the goods become the recipient's property and responsibility as soon as they leave our property. The goods are however fully insured.
Delivery lead time for products may vary. In most cases your order will ship the next business day after acceptance of your order and delivery of your couriered products should occur within 3 to 4 business days in most locations world wide. Delivery of International Postal Service items may take anywhere from 3 to 10 days, or longer, and is NOT trackable. Delivery in New Zealand cities however should occur the following business day. You will receive an email with a tracking number that confirms that your order has been dispatched.
To ensure successful delivery of couriered items, please provide a delivery address where someone will be present during business hours to sign for the receipt of your package. You can track your order by logging into your account with us and viewing your order status and the tracking number which may be tracked with DHL Express Worldwide Courier (http://www.dhl.co.nz/) or CourierPost Courier (http://www.courierpost.co.nz/).
Under the Consumer Guarantees Act you are entitled to have faulty product repaired, replaced or refunded.
If you have received the wrong product, we apologize and you are more than welcome to an exchange.
We do not accept "change of mind" returns outside of New Zealand. Within New Zealand a 20% restocking fee applies.
We do not accept "change of mind" returns on goods that benefit from refrigeration or freezing, as we are unable to sell them again as new.